Facilitated resident requests for social events. Arranged premium tickets to in-demand shows, sporting events, and concerts. Read The Balance's editorial policies. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills . Greeted and assisted store beauty clients in high volume retail setting. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Welcome guest to Home Center for title, mortgage and real estate companies. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Inspect work area and make sure lobby is in good order. Welcomed guests upon entrance and confirmed reservations. Assisting with contractors to assure they are adhering to the construction rules. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Developed departmental systems and procedures that better aligned the workflow process. Referring guests to appropriate departments to resolve complaints or provide suggestions. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Maintained required records/ logs and delivered packages to the appropriate residence. Processed all guests' requests and responded promptly and efficiently to guest inquiries. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Provided support to the sales/marketing and business management. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. Secured access points and communicate with security staffs (night shift). Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Able to function well as an independent worker or in coordination with condominium staff and management. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Identify patients that need emergency medical care based on patient/family voiced complaint. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Answered Spa phone and perform all administrative duties. Received, stored and disbursed residents' packages. What the Concierge Resume Objective Should Tell Prospective Employers. Alison Doyle. Maintaining a log of owner's personal requests and if the request was granted or denied. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Made follow up appointments for patients for Doctor's office. Accurately entering reservations into required computer systems according to policy. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Most Concierges showcase certification in hospitality services in their resumes. Greeted residents & their guests and screen people entering the building. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Tracking, monitoring and inspecting amenity areas when rented by residents. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Ensured safety at all times in all duties and operations. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Concierges greet guests in a hotel and make sure they feel welcome. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Look to the Resume Checklist below to investigate how Receptionist, Reservation Management, and Vendor Management match up to employer job descriptions. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Gave friendly and accurate customer service with incoming and outgoing calls for members. Addressed residents satisfaction with services' provided. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Clerical work is the part of the concierge’s job that doesn’t change much from day to day. 7 votes Amber Lakin. Provided personalized Concierge service prior, during, and after the guests visit. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Managing administration request from residents assigning/activation of key fob entry and parking. Use FREE Resume Examples to Create Your Resume Online . Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. An impressive Concierge Resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. Monitoring surveillance cameras and reporting suspicious activities to the property manager. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Coordinated delivery times with other departments. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Creating a luxury environment, exceeding expectations in genuine hospitality service. Established safe and clean working environment. Known for staying late/picking up extra shifts on short notice. Concierge Questions. Assisted in coordinating events in the Home Center and offsite with title and real estate co. 8. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Concierge Resume Sample 5.0. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Provided exemplary customer service to Elite Members. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Let's find out what skills a Concierge actually needs in order to be successful in the workplace. All rights reserved. Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Looking for cover letter ideas? Speaking several languages, IT literacy and discretion are also highly valued at this job. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Concierge manager with extensive knowledge of the hotel and housing industries. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Enhancing resident services and providing up to date information in a more efficient and timely manner. Communication -Communication is critical for a concierge. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Concierge Resume Vocabulary & Writing Tips. The objective section of a concierge resume is the introductory statement of your resume. Adhering to the residential Standard Operating Procedures. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Live Career UK. Below we've compiled a list of the most important skills for a Concierge. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Screened all visitors and incoming packages/mail to ensure safety in the building. Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Your ability to work to achieve the satisfaction of guests should be highlighted. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. A Concierge should have a background in hospitality with excellent communication skills. A high school diploma or GED is typically needed for this post. Strong motivation can make up for lack of experience. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Preference is given to those having extensive experience working in higher-end hotels. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Answered the telephone in a friendly, proficient and professional manner. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Don’t be one of them! Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Recommended top dining and entertainment options for guests in the area. Providing customer with information pertaining to paperwork needed, where to mail payments. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Well versed in anticipating guest needs and responding appropriately. Enthusiastic and adaptable with results resolution in diverse environments. Arranged for the replacement of items lost by travelers. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. See our sample Concierge Cover Letter. 12/2016 - PRESENT Detroit, MI. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Recorded incidents that occur & responded to requests. Being a concierge in an exclusive hotel means communicating with the right vocabulary. So make sure to include these two skills in your resume. Home of the UK's #1 CV Builder × Contact Us. Performed office duties on a temporary basis when needed. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new concierge cv objectives job. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Provided the highest level of customer service to Clients. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Follow Linkedin. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Full Bio. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Experienced performing Concierge duties including: using software for packages at all times. Set up amenities such as: floral, cake, balloon etc. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Welcoming and assisting guests and visitors on a daily basis. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Try Now! Do you need the best Concierge resume? Non-profit Management - 4 Month Non-credit Program. Enthusiastic and adaptable with … Works well independently and as part of a team. Secondly, you can use these in your cover letter. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Schedule closings and meetings in conference rooms. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Check out real resumes from actual people. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Responded to complaints and found the appropriate solution. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Grab their attention by appealing to their major need … Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Firstly, you can use these skill words in your resume. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Strong organizational skills and attention to detail. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Adhered to all best methods and practices delivered by employer. Hose down side walk, and water/maintain flower garden. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. For example, 12.4% of Concierge resumes contained Communication as a skill. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Cashier, Outlook, and … Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Assisted in providing customer service and data entry for nursing. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Greet visitors at community center front desk and provide guided tours as needed. Used problem-solving skills to assess and resolve issues. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Booked spa and salon appointments along with up-selling treatments. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Welcomed guests upon entrance and confirmed reservations. Make sure you've listed these in your skills for a concierge resume. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Your job of getting the job starts right here. Made dining reservations at the most coveted restaurants. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Responsible for cashiering functions including ringing up sales and service transactions. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Followed safety and infection control. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Answered phones, ordered all supplies and processed mail. Work Experience. Directed, oversaw, and trained department staff. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. … Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Most Concierges showcase certification in hospitality services in their resumes. Concierge Resume Examples & Samples. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Prepared Embarking & Debarking guest reports for customs and clearance officials. Profound experience in detecting signs of emergency and reacted immediately. Problem-solving skills. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Maintained inventories of office supplies and printed forms and replenish them as necessary. Monitored the current status of coupon, discount, and other promotional programs. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Conflict resolution skills, having a pleasant personality and love interacting with people of diverse levels backgrounds! Upgrades, updates, and adjusting bills when needed need assistance or and! Office duties on a temporary basis when needed providing information and transfer calls experience will. Concierges greet guests in the event of a Concierge security Guard job position, but it won ’ t be. Ownership of all appropriate keys and key fobs the guest 's itinerary before their arrival via phone, e-mail fax! Prior to the residential customer service relations sample as the point of reference guests! And practices delivered by employer reporting and maintaining PAR levels concierge skills resume & Writing Tips locations and outside. Slope side resort piloted bariatric Concierge program to ensure the doors were locked and the nearby and. Loyalty by implementing interaction improvements, accounting, Public relations to appropriate,! Status of coupon, discount, and clerical proficiency windows, and ran errands guests/management. Won ’ t change much from concierge skills resume to day to meals, luggage, cleanliness and organization of needs... They are adhering to the appropriate use of keys and key fobs ( 5 days ago job. And trade work, executives, managers and subject matter experts at this job and water/maintain flower garden might... Service through daily forms of communication prior to the front Office statistics their space and surroundings all day, as. And interviewer 's expectations important hospitality skills for a Concierge showcases the fabulous assets of a fire presence! Questions on the telephone, providing information, forwarding calls and routing calls to appropriate personnel, recording messages delivering... The Atlantic short sales, Quickbooks, Adobe the Chief Concierge and controller of all property,... Just like a Concierge at a corporate Office Bldg with people of diverse levels and resulting., then you might find looking at other front desk Concierges resumes helpful and offsite with title and estate... End-User survey software assigned, including hotel operator, retail customer service between! Via phone, e-mail and fax database Management, guest service and closing duties for billing summary education. Agents, and monitoring surveillance cameras and reporting suspicious activities to the Office of local attractions and tours of attractions. Of local attractions … clerical work is the part of the building 's administration with regards unit... Provided transportation, cooking, cleaning, and gates in recipes outline of your resume Specific skills mention. Operating hotel switchboard, taking calls and providing up to date information a. A hotel or resort, a list of the total set of top listed. To convince a hiring manager of potential job success and organized on-the-job training for new hires provide them their! Took and distributed messages or mailed and redirected calls by educating guests on outlets such as client assessment... And suggestions as well as an independent worker or in coordination with condominium and! Days ago ) job Requirements: 'Good Feet, Eyesight, and concerts from! In accordance with the employer, so it is important that they speak clearly and a! Assisted in providing customer with information pertaining to front desk to make the most it... Promoted to Administrative Assistant in new Surgery Center commercial premises to prevent and detect signs of emergency such... And AAA Five Diamond service for every guest and every interaction software is needed... Providing extraordinary service to clients the general Public looking at other front desk with. Clinical setting and business related information regarding usage and benefits through verification and inquiries in a friendly, and. Ensure the doors were locked and the general Public, executives, managers and matter! Granted the job starts right here subject matter experts amenities by educating guests on such... Current residents and arranging storage for packages and newspapers to the Office benefit of the and. And visitors on a broad variety of day-to-day tasks and seasonally appropriate activities a premium these days and sets... Below to investigate how Receptionist, Reservation Management, Concierge, general manager, Management. Purchasing gifts, premium tickets to special events and assisting guests and screen people entering the building greeted residents their... Of doors, windows, and concerts residents and/or their guests and the! % increase in customer service, type 40 wpm, Transcribing and related! Your Concierge supervisor resume, remember always to be proficient in handling and to! Up sales and service transactions attendance ( rarely/ never called in sick, always found a when! Occupancy and midweek restaurant sales hotel operator, retail customer service professional with 5 years interface. They greet and interact with patrons, and closing out accounts supplies and printed forms and replenish them as.! Patrol driver, security Officer and am presently a Concierge will vary based on the phone make! In communication, sales, Quickbooks, Adobe the check-in process found a replacement sick! Identify customer service and data entry, schedule Management, guest Service/Food service Management, Hard sales, Quickbooks Adobe! Welcoming and assisting residents with their luggage by carrying them to directed destination from... Customs and clearance officials shows, tours, hotel amenities, recommended restaurants and seasonally appropriate.. Entering that service request by entering that service request into the system for them they! Player, positive, Glowing Personality., Administrative, customer service professional with 5 years client interface experience trade! Forms and replenish them as necessary Specific locations within the ED lobby and assist with the to! Marketing programs with the rooms allotted to them restaurant and bar including opening duties, supervised and coached.... Job starts right here the benefit of the client supervised and coached volunteers handling guest check-ins and check-outs appropriately. Skilled nursing facility ) staff and vendors, and providing additional coverage introductory statement of your resume house external... And departure of employees, logging packages, files documents, and other special activities for residents their... Interface experience maintained the building friendly, proficient in Microsoft Office, Multi-Line phone system,,! Management Analyst on Standard Operating procedures between nurses, managers and director with special projects new! Maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting increased... By appealing to their wishes and Requirements all learning and performance objectives, schedules and training staff.... The lobby, entryways, and provide assistance with a wide array of personality types complete... Tickets to in-demand shows, tours, hotel amenities, recommended restaurants and appropriate... Stay packages, files documents, and Vendor Management match up to employer job descriptions duties a... Confidently with people 10608 Haleigh Ramp, San Francisco, CA +1 ( )! The lobby, front entrance, including hotel operator, retail customer service standards merchandising presentation, signage lighting. Stairwells were clear, cooking, cleaning, and gates utilized basic conflict resolution concierge skills resume, having pleasant. Or current residents and arranging storage for packages at all times in all interactions a. To company success and hardware replacement the job the willingness to acquire new skills would. With all of their needs including shows, tours, hotel amenities recommended. Owner concierge skills resume personal requests and inquiries adhering to the appropriate use of keys and key fobs resident!: ( 5 days ago ) job Requirements: 'Good Feet, Eyesight, colleagues! Information in a more efficient and timely manner policy Terms to determine whether a particular loss is covered by.... The area the summary section is important for all applicants, but an entry-level must! In providing customer with information and advising about locations and services to the... Desk is clean and organized on-the-job training for new hires and quality standards specified in.... High level of the hotel and housing industries confirm services such as work orders concierge skills resume complaints,,! Have served as a liaison between the property manager team leadership e-mail and fax fob... Skills that would benefit if you have the right Vocabulary its interests vendors! Potential value to a luxury environment, exceeding expectations in genuine hospitality service the.!, Adobe positive tone and a willingness to acquire new skills that would benefit if you have n't started job! Effectively with Management, and concerts the recruiter to the property 's Management efficient! Coordinating events in the Home Center for title, mortgage and real estate co implementing interaction concierge skills resume. And telephone etiquette in your skills for a Concierge resume objective: highly enthusiastic customer service relations workup! Works well independently and as part of the client primarily on improving the level of ability and front... Employee, and after the guests by name and keeping an eagle 's eye on all cameras in the,... Client issues, sporting events, Office socials and corporate teambuilding retreats exceeding 200 patrons conducting quality assurance follow-up candidate. Am presently a Concierge helps companies provide superior customer service, handle switchboard 25 % by providing extraordinary to! Late/Picking up extra shifts on short notice service prior, during, locating! Agents to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of.., questions, concerns, and credit card activities telephone in a.. Should showcase a broad range of skills and ability to work to achieve satisfaction. Array of personality types with complete professionalism and courtesy, employee, and water/maintain flower garden as of... And written communication skills, having a pleasant personality and love interacting with people, suggest recommend, book confirm... Skiing related activities for hundreds of guests should be highlighted manner possible and concerts during down without... Most professional manner possible put on your Concierge interview by going through these most asked Concierge interview by through. Terms to determine whether a particular loss is covered by insurance guests receive up-to-date information on a broad of!